Dear Valued Member,
The Signature Advantage team is focused on ensuring you have the up-to-date information on how we are addressing the corona virus (COVID-19) outbreak since it was declared a pandemic on March 12th. We are actively monitoring the rapidly changing guidance from the Center for Medicare and Medicaid services, the agency that administers the Medicare program, to address your concerns and questions surrounding how the coronavirus outbreak might impact where and how you access needed healthcare. We want you, our member, to know that we are putting your needs first and commit to keeping our updates current.
Your 2020 Plan benefits remain the same with a few additions included in the attached Frequently Asked Questions that are related to COVID-19. This are designed to ensure continuity of care and access to providers. We assure you that we are taking necessary steps to minimize any disruption in care when you use the plan benefits as you normally would. As a reminder, Signature Advantage included in your 2020 Plan benefits expanded access to telehealth services – the ability to use computer enabled video services to “see” a physician
and other providers from the comfort and safety of your Signature Advantage nursing home
residence.
If you have questions you may contact your local Member Advocate, Larry Badgett, 502-641-2582 or the Customer Service team who is available to answer your questions
Monday thru Friday from 8am – 8pm local time tollfree at 1-844-214-8633 (TYY 711).
Rest assured that we are here for you during this difficult time. Signature Advantage is working to provide stress free access for your covered healthcare needs.
Click HERE For COVID-19 Frequently Asked Questions