Grievance

Office Civil Rights (OCR) Section 504 Contact

For assistance with accessibility or materials in other formats or to file a grievance, please contact:

  • Courtney LaPrade, AVP Business Development and Growth
  • [email protected] or 502-379-4389
  • Please visit OCR’s website at www.hhs.gov/ocr to file a complaint or to request a complaint package, or call OCR’s toll free number at (800) 368-1019 or (800) 537-7697 (TDD) to speak with someone who can answer your questions and guide you through the process.

Want more information?

Call us at (844) 214-8633 or (TTY 711). Our trained member service representatives are available from 8:00 AM to 8:00 PM, or fill out our contact form to have us call you.